FREQUENTLY ASKED QUESTIONS

THE COMPANY

1. What is your experience? How many projects have you completed?

When TENAX and its associates started the operations we had just three customers. Today years later, we have had the privilege and the experience of working with more than 100 satisfied customers, from across the globe.

We have worked on a number of C# and ASP.NET small and large projects over the last four years and many ASP, PHP, HTML and Enterprise applications over the years. This has given us extensive expertise in this domain.

While some of our projects were efficiently completed within two months, we have also worked extensively on complex projects that took over two years for completion. In strategic cases, we continue to provide technical support and enhancement services for our customers.

2. What are your core capabilities?

3. What are your technological capabilities?

4. What is your development methodology?

All our development projects follow a process centric approach. Our project development processes are oriented in a certain manner which aims at giving maximum benefits to our customers.

SECURITY ISSUES

1. How do you ensure client confidentiality?

We are committed to the security and confidentiality of the information that you share with us. We have set up a reliable information security system with the sole aim of giving you a safe outsourcing experience with maximum benefits.

To ensure confidentiality of information, we e To ensure confidentiality of information, we encourage our customers to sign in a confidential Non Disclosure Agreement (NDA) at the very initial stages of project discussion. This NDA has legal binding and is an important document which ensures the total security of your information in our hands. Furthermore, by not publishing details regarding our client projects without prior permission from the clients, we ensure that your information is safe in our hands.

2. Do you have a protected infrastructure in place?

Keeping in mind the concerns regarding information security, we have engineered our infrastructure so as to eliminate all possible leak of information:

Secured VPN and Network:

Work Station Security:

CONTRACT AGREEMENTS

1. What service level agreements do you offer?

Before the commencement of the project, we sign a Services Contract that details the responsibilities of each party, the deliverables, pricing, complaint handling mechanisms and delivery schedule of the project. ments are milestone based and made after All payments are milestone based and made after you approve of the milestone and its deliverables.

2. Would the timescale be agreed upfront? What would happen if this was over/under estimated? What flexibility do you offer?

We first develop a Project Plan with an estimated effort and schedule according to the specified requirements. Moreover, what matters the most is how well the application aligns to your business and brings you success. To meet this objective we shall propose to discuss and review with you both the estimate and the schedule of the project. This will happen at the end of the architecture and design phase.

3. If I am dissatisfied with the programmer(s)/service/outcome, how are my interests protected? (e.g. cancellation of agreement, money/time back poilicies etc...)

This is covered through clear termination clauses in the contract. However, we try to prevent the advent of any such situation by providing you clear problem escalation routes. You may also bring any issue to the notice of the Operations Manager and/or the CEO for redressal and an appropriate solution will be provided.

4. Would I own the relevant copyright and Intellectual Property?

This would depend on the type of project contract that we have entered into with each other. If the arrangement is on the basis of hiring employees (FTE contract basis), you will own the copyright, intellectual property and related rights that will be specified clearly during the course of the project. However, if we work on a project approach, then both parties would co-own the copyright as well as have all rights to reproduce, modify or resell the code.

TENAX STAFF

1. How do you ensure employee credibility?

Employees are recruited into the organization through tested methods of evaluation of capability and integrity. While entering into projects, all the employees who will be involved in the projects are made to sign confidentiality agreements with TENAX Inc. The access to client information is restricted to a limited number of people and a high level security system is employed at their workstations.

2. Do you have fluent English speaking representatives?

All our employees communicate in English.

3. How do I hire your employee(s) to work on my project?

You may hire, on contract basis, an individual employee or a dedicated team of programmers/software developers/designers or a combination of employees with different skill sets, to work exclusively on your project. If you are planning to hire an individual employee, we would recommend a "developer". We call this a Full Time Equivalent or FTE arrangement, wherein we have different people working at different times for a collective total time of 160 hours a month. In case of larger teams, we recommend dedicated "persons" in order to enable the team to build expertise on your product and business. This will help them to play a pro-active role while working on your projects.

4. What happens if I am unhappy with the progress/ability of the employee(s)?

We will be directly responsible for the team which is working for you. If you are dissatisfied with the output of the employee(s), we can either modify the process or provide you with a suitable replacement.

PRICING

1. What sort of pricing strategy do you have in place for development projects?

Our pricing model basically differs for each project undertaken based on your requirement. However, the general format for pricing is common and as follows. convenience, we offer 3 different types of pricing options:

2. How do I make the payment?

We will provide you with the invoice details and all necessary information so that you can wire your payment to our bank.

3. Are there any additional costs?

The only other costs that you would have to bear would be the bank charges that you incur while making the payment, as well as costs of any third party software that you would have us purchase for your clients.s of our We do not charge for the standard tools of our trade such as MS Project, Dreamweaver, Flash, MS Visual Studio or Visio. However, if there is any tool that you would have us use for a specific project, we may have to bill you for the same. In such cases, we will discuss with you before implementing such decisions.

4. Do you offer any discount for prolonged service?

Our pricing is based on a long term relationship aimed at giving maximum benefits to our customers. Hence we do not offer any further discount.

PROJECT WORK

1. What is the procedure for initiating a project?

The primary steps towards intiating any project activity with us would be to contact us via the enquiry form provided on the website and to send in your requirement and other required details. Within 24 hours of the same, our sales team will get back to you to confirm the details of your enquiry. From that point onwards, a dedicated team of ours will be in constant contact with you to take our relationship forward, throughout the following phases of developing your project:

2. What information would you require from me?

It would be great if you could give us a detailed Request For Proposal (RFP). This will help us in analyzing your project and requirement with greater clarity. If you do not have an RFP, kindly give us a rough idea of your requirement and our business analysis team will help you develop the required RFP.

3. How do I send my work to you?

Most of our projects are web based. Hence, we can communicate and transfer files through the Internet. Kindly send us a brief description or a document about your project requirement, during the initial stages of communication with you regarding your project requirement. If you have an application on which you need us to work on or analyze, we will need to get the corresponding:

If you want us to work on your server, we will If you want us to work on your server, we will need your Remote Desktop details.

5.Can I define and enforce our coding standards on your developers? If so what action would be pursued if they failed to adhere to the standards (i.e. money/time back policies etc...)?

In the normal scenario, our employees follow our own coding standards which have been defined by our Software Engineering Process Group (SEPG). But if the team should follow the standards prescribed by you, it is possible to work that out in your favor. practice, if the team does not follow As is our practice, if the team does not follow the standards that have been defined, we take care to ensure that you will not be billed for the time that they take to correct the code. We understand that we can never fully make up for wasted time and hence our processes and systems focus on avoidance of such instances in the first place.

6. Will I receive daily progress reports that outline the outstanding and completed work?

While it is possible to implement daily progress reports, we would like to notify you that it may make the whole arrangement too cumbersome to manage. We recommend that you use either an online project collaboration service such as Basecamp, or a weekly reporting system based on Excel.

7. Will I be able to access code during the development cycle? If so what version control method would you use to share the code?

If you are hiring a dedicated team on a contract basis, we can either arrange for hosting the Version Control System (VSS) on your server or give you access to a VSS server in our company premises.

If we work on a project arrangement, you will have access to the code once the final payment is made. Till then we will host the solution on our hosting server for your review on the features and the feedback.

8. Would you provide a formal technical specification document?

Our documentation includes Software Requirements Specifications, Use Cases, High and Low level Descriptions and In-Line Code Commenting aimed at helping future programmers understand how the software was designed and constructed.

9. Do you provide technical support and maintenance?

Yes, We provide 24/7 live technical support and application maintenance services on request. Our Technical support and maintenance team not just works on bug fixing and trouble shooting, but also on enhancing existing applications, adding new content and upgrading applications with new technology.

TESTING

1. Is testing incorporated as a component within your pricing structure?

Yes, We see testing as a part of the development process and take care of it in our pricing structure. We have a separate team that specializes and focuses on testing.

2. What are your testing procedures? Does this include load testing?

Our Quality Assurance and Testing team work from Use Cases to prepare Functionality and Performance Test cases. The team conducts load tests when required.

The test team also works with the developers to create unit test cases. This allows the programmers to test their own modules before they hand it over for integration.

CONTACT US

1. How do I contact you? 1. How do I contact you?

A provision to inquire or to contact us is made available for you at the bottom of this page. Kindly fill up that form and tell us a little about yourself and the project that you have in mind. If you prefer to communicate with us, pleasse feel free to contact us