::: customer support ::: tenax web solutions

Client List

Client List We constantly work on developing and improving our service quality to satisfy our customers and to maintain long-term cooperation with its them. A major share of Tenax's business comes through repeat business: an indication of client satisfaction.

Some of our major clinets:-

- INDIAN EMBASSY
- MALAYSIAN EMBASSY
- ADLINE MEDIA
- M.S.C.E.B
- AL. HAMRA PLAZA
- GULF DISABILITY SOCIETY
- DUBAI RACING CLUB, U.A.E
- BLUE ELEPHANT

CUSTOMER SUPPORT

We know how important excellent customer support is to your business. Tenax provides world-class customer support through several different support options. All our customers receive 60 days of free support when they contract for any Tenax Websolutions, but many seek the on-going access to our professional support experts through our Silver, Gold, and Platinum programs.

60 Day Free Support:
To ensure that all our customers are always able to contact our support team and get assistance, we include a 60 Day Free support package with every purchase of Tenax, beginning with your contract start date. And because we host your application at our world-class data center, all maintenance, version upgrades, and data back-ups are also included free of charge.

For those customers who seek additional levels of premium support, we offer the Silver, Gold, and Platinum customer support options.

Silver Support:
Tenax WebsolutionsTenax's Silver Support provides on-line case submissions with business hour support. It provides call-back responses to your issues and cases, based on your local time zone. Silver Support includes:

On-line support through Tenax Customer Access Portal.
2-4 hour call-back response.
Hours of support: 8:00 AM to 7:00 PM in your local time zone Monday through Friday, excluding holidays.

Gold Support:
Tenax's Gold Support provides a number of best-in-class services and benefits designed to ensure your company's success with the Tenax applications you have implemented. All Gold support services are available 24 hours a day, 7 days a week. Gold Support includes:

Toll-free Call Cente.r
Priority call routing.
24x7 telephone support.
On-line support through Tenax Customer Access Portal for easy case submission.
Weekend coverage.
Early notification of new releases.

Platinum Support
Tenax's highest level of premium customer support is provided through the Platinum offering. It provides Tenax users with both a dedicated technical support representative and a dedicated program manager. This team will provide the continuity you need to ensure that your Tenax Websolutions is meeting your business needs — 24x7. Platinum Support includes:

Dedicated Technical Support Representativer
Dedicated Program Manager
Toll-free Call Center
Calls answered in 90 Seconds
Priority Telephone Queue Routing
24x7 telephone support worldwide
On-line support
On-line case response in 2 hours
Weekend coverage
Early notification of new Releases ur Business.

Platinum
Gold
Silver
60 Day Support
Telephone Support:
Toll Free 24x7
Toll Free 24x7
Hours of Support:
24x7 Worldwide
24x7 Worldwide
8:00 AM -7:00 PM Local time,(Monday-Friday, excluding holidays)
60 Days, 8:00 AM - 7:00 PM Local time, (Monday-Friday, excluding holidays)
Central Access
Customer Portal:
24x7 Worldwide
24x7 Worldwide
24x7 Worldwide
On-Line Case
Submission:
Online Response:
2 Hours
2-4 Hours
2-4 Hours,
Business Days
One Business Day
Customer Call-Back
Response:
2 Hours
2-4 Hours
2-4 Hours,
Business Days
One Business Day
Dedicated Technical
Support Representative:
Dedicated Technical
Support Representative:

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